Return and Refund Policy

At Hugo Hassel Blad, customer satisfaction is our priority. Please review our refund, exchange, and return policy below for a smooth shopping experience.

1. Refund Policy
   We offer a 3-day refund policy from the date of delivery for defective or damaged items only. If you receive a product that is faulty or damaged, please contact our customer service team within 3 days of delivery to initiate a return and refund process. We will require photographic evidence of the damage or defect to proceed.

2. Return Policy
   Returns are accepted only for defective or damaged products. If your product meets this condition, you can return it within 3 days of receiving the item. We will arrange for the return and refund after inspecting the returned product. The product must be in its original condition and packaging.

3. Exchange Policy
   Currently, we do not offer exchanges for products. If you receive a defective or damaged product, you may return it within the 3-day window and request a refund.

4. Cash on Delivery (COD)
   As we only offer Cash on Delivery (COD) as the payment method, refunds will be processed in frm of cash

5. Non-Refundable Items
   Products that are not defective or damaged are not eligible for a refund or return. Please ensure that you carefully review your order before confirming.

6. Warranty
   All products sold by Hugo Hassel Blad are covered by the manufacturer’s warranty, if applicable. Warranty terms may vary by product. Please contact our customer service team for any warranty-related issues.

7. How to Request a Refund or Return
   To request a return, exchange, or refund, please contact our customer service team via email or phone within 3 days of receiving your product. Be sure to include your order number, a description of the issue, and any relevant images of the defect or damage.

8. Return Shipping
   If a return is approved, you may be asked to return the item at your expense. Shipping costs for returns are non-refundable unless the item is defective or damaged.

By placing an order with Hugo Hassel Blad, you acknowledge and accept the terms of this Refund/Return Policy.